Return Policy

Last updated 31 July 2026

1. Our Promise

Every Semirrah product is hand-selected, quality checked and packed before it leaves us. If something still isn't right when it reaches you, we'll make it right — no long forms, no runaround.

2. Return Window

You have 7 daysfrom the day your order is delivered to request a return. Requests made after that window can still be reviewed, but we can't guarantee a refund or exchange.

3. What Can Be Returned

An item is eligible for return when it is:

  • Unused, unwashed and in the same condition you received it
  • In its original packaging with all tags, manuals and accessories included
  • Accompanied by proof of purchase (your order number or confirmation email)

4. What Cannot Be Returned

  • Personal care and hygiene items once opened
  • Items damaged through misuse, drops, or unauthorised repairs
  • Clearance and final-sale items marked non-returnable on the product page
  • Gift cards and digital items

5. How to Start a Return

  • Email returns@example.com or message us on WhatsApp with your order number and a short note on what went wrong.
  • Send a photo of the item if it arrived damaged or incorrect.
  • We reply within 1–2 business days with a return authorisation and pickup or drop-off instructions.
  • Once the item reaches us, we inspect it and confirm your refund or exchange.

6. Refunds

Approved refunds are issued to your original payment method within 5–10 business days of the item passing inspection. Your bank may take an extra cycle to display the credit. Delivery fees are refunded only when the return is our error — a wrong, damaged or faulty item.

7. Exchanges

Prefer a swap? Tell us which product you'd like instead. If it costs more we send a payment link for the difference; if it costs less we refund the balance. Exchanges ship as soon as the returned item is received.

8. Return Shipping

We cover return shipping when the item is damaged, faulty or not what you ordered. For change-of-mind returns, the return shipping cost is yours. Within Lagos we can arrange a courier pickup on request.

9. Still Need Help?

Our team is happy to walk you through it. Reach us on the contact page and we'll take it from there.